Greeting guests as they enter, and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Escort them to assigned dining area; present menus; announce waiter’s name
Provide patrons with accurate wait time estimates during busy periods
Seating guests at tables or in waiting areas.
Seat guests and take initial drink orders as needed to ensure ideal speed of service
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Use visual cues to seat Guests in either the bar or dining area depending on their preference

Manage the flow of Guests into the Dining areas, provide accurate wait times to incoming Guests if appropriate

Maintain a neat, organized front-of-house environment
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

Should have knowledge of the menu.
Helping out with other positions in the restaurant as needed
Answer incoming calls to the restaurant and provide appropriate service

Engaging with guests to ensure they’re happy with food and service
Providing great customer service
Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)

Protect establishment and patrons by adhering to sanitation, safety and alcohol control /Smoking policies

Responding to complaints and helping to resolve them
Answering phone calls, taking reservations and answering questions
Assist with opening/closing tasks and side work as needed
Rotate seating between different stations to ensure even workloads for waitstaff
Answer phones and schedule reservations with large parties
Attend to special guest needs and requests

Help dining room staff by setting and clearing tables; replenishing water; serving beverages

Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

Contribute to team effort by accomplishing related results as needed