Role Definition

Is the person responsible for overseeing the daily operations, managing team and performance, creating relevant strategies to enhance store performance and training of the new staff in order to meet the revenue goals of the organisation.

Responsibility Deliverable

Effective Retail Store Operations
Managing & Enhancing Team Performance.
Improve Customers Service
Products Management

Tasks & Activities

Retail Store Operations
Store Opening
Supervising Store Hygienic.
Presentations of Store Advertising
Display Banners
Related Problems ( Electricity, Software, CCTV etc………..)
Store Closing

Handling SALES Team

Staff Attendance Management
Staff Leave Management.
Staff Performance Management
Workplace Scheduling.
Supervising Staffs
Motivating Sales Team
Training New Staffs
Solving Issues between SALES MAN

Customers Service
Good CUSTOMER SERVICES
Dealing with the Customers Issues and Complaints
Solve Internal Conflicts. Handling Unusual Circumstances.

Products Management
Ordering New Stocks which are in Demand.
Receiving New Stocks from HO
Price Changes
Handling Damaged Products
Handling the Return Product
Must meet the SALE GOALS
Monthly Sales
Quarterly Sales
Annual Sales
Creating Business Strategies
Competitor Analysis.
Developing Promotional Materials
Maintaining The Clear Stock Details.

Measurement Metrics

Meeting Store SALES Target
Employee commitments to the company and its rules and regulations
Competitors Analysis
Inventory Control